Woodgate Hub Privacy Notice

Who we are

Woodgate Hub (operated by St Catherine’s Hospice) are committed to protecting your privacy and handling your personal information fairly and lawfully.

What information we collect

For the purposes of UK Data Protection Law, St Catherine’s Hospice are the Data Controller for the personal information collected through this website.

We will collect the following personal data in order to fulfil your booking for the Woodgate Hub:

Name
Contact Details (Including telephone number and email address)
Address
Organisation or group name

We only collect information that is necessary to provide our services and manage the Community Hub.

How we will use your information

We will use your personal information to:

Process and manage bookings
Communicate with you about your bookings or enquiry
Maintain records of our activities and services
Send promotional materials regarding the hub (where consent its obtained)
Comply with legal and regulatory obligations

Lawful Bases for processing

We will process your personal information under one or more of the following lawful bases:

Contract

Where processing is necessary is necessary to fulfil a booking.

Legal Obligation

Where we are required to retain information for financial, safeguarding, insurance or regulatory purposes.

Legitimate Interests

Where processing is necessary for the effective operation and administration of the Community Hub.

Consent

Where we ask for your consent, such as for marketing communication or optional services. You may withdraw consent at any time.

Who we share your information with

The Woodgate Hub booking form is provided by Lemon Booking, who we share information with where necessary to manage your booking. They act as a Data Processor, acting on our behalf under contractual arrangements and in accordance with UK Data Protection legislation.

They use Amazon Web Services (AWS) as a sub-processor to store the personal data collected. This data is managed and retained on a cloud based server in London, UK.

Additionally, payments for bookings are collected and managed by Sum Up who act as a Data Controller in their own right.

For more information about Lemon Booking please see here: Privacy policy | LemonBooking

For more information about Sum Up, please see here: Privacy Policy | SumUp

We may also share information where required by law, regulation, safeguarding obligations, or to protect the rights, property, or safety of St Catherine's Hospice, The Woodgate Hub, our service users, staff, volunteers, or members of the public.

We will not sell or share your personal information for marketing purposes.

How long we keep your information

We will only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, financial, insurance, audit, and regulatory requirements. We will archive user accounts which have been inactive for more than 2 years.

Booking records will be retained in accordance with St Catherine's Hospice's Records Retention Schedule and will be securely deleted or anonymised when no longer required.

How we keep your information secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure, or destruction.

These measures include secure systems, restricted access controls, staff training, and regular reviews of our information security arrangements.

Data Protection Officer

The role of Data Protection Officer for St Catherine’s Hospice has been contracted to BLS Stay Complaint. BLS are a consultancy-based firm who take a flexible, risk-based approach, supporting organisations to achieve regulatory compliance and ensuring adherence to the UK Data Protection Act 2018.

For more information about BLS, see their website, or contact them via email at info@bls-ltd.co.uk, telephone on 01904 217788 or by post at BLS Stay Compliant, Blake House, 18 Blake Street, York, YO1 8QG.

Getting in touch

If you have any feedback about the way your personal information has been used, please email us at qualityteam@stch.org.uk or write to us at St Catherine’s Hospice, Grace Holland Avenue, Pease Pottage, West Sussex, RH11 9SL to let us know so that we can put it right or answer your questions.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please visit the ICO’s website.

Thank you for taking time to read this privacy notice.

Version 1 – August 2026